This
course is designed for personnel who are responsible for developing,
implementing managing or improving management systems. It gives a practical
understanding of:
Aligning the management
system with business objectives
Using the process approach
to improve business performance
Identifying and controlling
business risks
Developing effective and
flexible processes
Implementing a process based
management system
Reducing paperwork,
bureaucracy and organisational waste
Continually improving
processes, systems and performance
Course Profile
This
course is intended for anyone who is involved in the task of for developing,
implementing managing or improving a management system.
It is
applicable to any type of management system and most standards and specifications
including Quality (ISO 9000), Environmental (ISO 14000), Occupational Health
and Safety (OHSAS 18001) and other managment systems standards.
More
specialised courses are tailored on request to cover other requirements such as
customer service excellence, medical devices, information security, business
continuity etc.
It is
designed to give a practical understanding of the purposes and requirements of
the relevant standards and is aligned with the Publicly Available
Specification PAS 99 - Integrated Management. It covers the principles and
techniques of risk assessment and risk management, the application of a process
approach and good practice in implementing highly effective flexible and
non-bureaucratic processes.
With a
mixture of presentation, interactive sessions and active workshops, the course
develops the principles and practices risk based process management and shows
how these can be used to improve the performance of the organisation and to
reduce organisational waste.
The
learning methods used are highly interactive and allow delegates to learn
through active involvement. In-company processes or case study examples can be
used as learning examples.
At the
end of this course delegates will have gained an understanding of how to
co-ordinate the implementation of a management system that is aligned with the
organisation’s business objectives, based on identified risks, with effective
controls, reduced documentation, systematic performance measurement and continual
improvement processes.
Course resources
All
training documents and delegate materials are provided during the course.
All
participants who successfully complete the course will be issued with a
certificate.
Effective Process Management
Course details
Session One – Quality Management
Systems
Why do we have a management system
Structure of a management system
Principles of quality management
General requirements of ISO
9001:2000
The process approach
Session Two – Introduction to
Auditing
The purpose of audits
Definition of auditing
Principles of effective auditing
Different types of audits
The stages of an audit
Session Three - Plan and Prepare
the Audit
Planning the audit programme
Planning your audit
Preparing in advance of the audit
Session Four – Carry out the
audit
Opening meeting
Carrying out the audit
Auditing skills and techniques
Audit findings
Session Five – Reporting and
follow up
Auditors review of findings
Corrective action
Observations
Writing the report
Follow up
Management review, continual improvement
Find out more
Get more information and prices for this
course quoting reference EPM1: Contact Us
