ISO 9001:2008 Quality management systems -- Requirements
About this standard
ISO 9001:2008 specifies requirements for aquality management system where an organisation:
needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
ISO 9001:2008 is generic and is applicable to all organisations, regardless of type, size and product provided.
The standard is based on eight quality management principles
Customer focus
Leadership
Involvement of people
Process approach
System approach
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships.
Benefits to your organisation
Organisations using this standard have experienced several benefits including:
It can add value to the organisation’s reputation, brand and competitive position
Continual improvement of your management system and your processes, products and services
Consistent compliance with customer and product/service requirements
Improved management control and reduced risk of failures
Increased productivity and reduced waste
Enhanced customer satisfaction
An organisation culture that is customer-focused, seeks improvement and adapts to change
Our services
Using our services will help your organisation to implement and maintain a management system that works for you and is non-bureaucratic with flexible and effective processes. We provide a range of services to our clients in most industry sectors. Just click on each service to see more information:
