This course is designed to give management personnel a practical understanding of:
The relationship between key business issues and an effective management system
The purpose and structure of management systems
Process based management systems: managing risks and performance
Principles and structure of the ISO 9000 series
General requirements of ISO 9001:2008
The role and responsibilities of senior management
Contribution to business performance and continual improvement
Course Profile
This course is intended for heads of departments, senior managers and personnel who have responsibilities for directing and operating management systems.
It is designed to give a practical understanding of the use of the management system as a tool for achieving business objectives, the purposes and requirements of ISO 9001:2008, the application of a process approach and how the management system can be used to deliver increased performance and continual improvement.
With a mixture of presentation, interactive sessions and active workshops, the course identifies key issues in the business environment, significant organisational objectives, key result areas and associated processes. The course develops the principles and practices of effective process management as required by ISO 9001 and shows how these can be used to improve the performance of the organisation.
The learning methods used are highly interactive and allow participants to learn through active involvement and teamwork.
At the end of this course participants will have gained an understanding of how the ISO 9001 compliant management system can be used to achieve objectives, manage risks, deliver increased performance and cause continual improvement.
Course resources
All training documents and participant materials are provided during the course.
Every participant who completes the course will be issued with a certificate.
Find out more
Get more information and prices for this course quoting reference QMA-9001: Contact Us
You can see more course information, content and timetable in our Registered User area.
