Knowledge Management Services

Management Systems Quality Management Systems ISO 9001 Managers Awareness Course Course Profile Duration one day Objectives of this course This course is designed to give management personnel a practical understanding of: The relationship between key business issues and an effective management system The purpose and structure of management systems Process based management systems: managing risks and performance Principles and structure of the ISO 9000 series General requirements of ISO 9001:2008 The role and responsibilities of senior management Contribution to business performance and continual improvement Course Profile This course is intended for heads of departments, senior managers and personnel who have responsibilities for directing and operating management systems. It is designed to give a practical understanding of the use of the management system as a tool for achieving business objectives, the purposes and requirements of ISO 9001:2008, the application of a process approach and how the management system can be used to deliver increased performance and continual improvement. With a mixture of presentation, interactive sessions and active workshops, the course identifies key issues in the business environment, significant organizational objectives, key result areas and associated processes. The course develops the principles and practices of effective process management as required by ISO 9001 and shows how these can be used to improve the performance of the organisation. The learning methods used are highly interactive and allow participants to learn through active involvement and teamwork. At the end of this course participants will have gained an understanding of how the ISO 9001 compliant management system can be used to achieve objectives, manage risks, deliver increased performance and cause continual improvement. Course resources All training documents and participant materials are provided during the course. Every participant who completes the course will be issued with a certificate.

Course Timetable 09.00 Introduction   09.20 Session One – Our business environment Key issues now and in the future Requirements and drivers of our business Key result areas for success Critical processes and how they inter-relate   10.30    Break   10.45    Session Two – Process based management systems Why do we have a management system Structure of a management system Using management systems to control risks and improve performance   12.30    Lunch   13.15    Session Three – Principles and structure of ISO 9001 Principles of ISO 9000 Structure of ISO 9001:2008   14.00    Session Four – General requirements of ISO 9001:2008 General requirements of ISO 9001:2008 The process approach Responsibilities of senior management   15.00    Break   15.15    Session Five – Using ISO 9001 to control risks and improve performance Implementing process management Risk, control, flexibility Managing performance to achieve objectives Management review and continual improvement   16.45    Review, questions and answers   15.00    Close   Session times are flexible.

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Asset Management PAS 55 Training Courses

We are seeing strong demand for our Asset Management PAS 55 courses. As a result we are concentrating on in-company courses for these training services: Asset Management Introduction PAS 55 (AM1- PAS55) Asset Management Implementation PAS 55 (AM2- PAS55) Asset Management Internal Auditor Training Course (IA2- PAS55) We are not offering these as public courses at the moment. If you would like a quotation for an in-company course please Contact Us .