This service is for organisations that want to develop, review or improve their management system processes. The management systems can be related to quality, environmental, health and safety, product conformity (e.g. medical devices), industry or government standards.
Developing a new management system
Management systems should be developed and implemented in the right way so that they are aligned with the strategic aims and business objectives of the organisation. They need to be flexible, non-bureaucratic and cost effective. People need to feel that they not only understand and agree with the systems and processes; they should see them as part of the normal way they work.
We can assist you to build an implementation project for a management system that is a real asset and keeps improving in effectiveness and value.
We are experienced at developing management systems that use intranet browser based systems as well as integration with ERP applications.
Review and improve your management system
Management systems can become dated and lack relevance to the actual processes that determine business success. As a result organisations can experience some or all of these symptoms:
Systems and procedures have become jaded and bureaucratic with a less than enthusiastic adoption by employees.
Senior management find that their attention is on more pressing matters and they have delegated effective responsibility for operation of the systems to subordinates.
Management are aware of a lack of control of key processes, and operational personnel feel that they suffer from a lack of information and clear direction.
Core strategic objectives are established at the top level, but they do not seem to have much effect on actual outcomes in the workplace.
Objectives and procedures exist but they do not have tangible impact on business, financial, commercial or operational performance measures.
Customers, regulatory authorities or certification bodies report increasing noncompliance with requirements.
We have worked with many clients to address these issues. We assist management to arrive at management systems that are:
Aligned with strategic aims and business objectives
Designed to make an impact on KPIs
Developed by managers and employees
Risk based, flexible and non-bureaucratic
Compliant with applicable industry and international standards
Our highly qualified and experienced consultants work with senior management to carry out a carefully planned diagnostic review process, leading to an agreed implementation project that involves appropriate personnel.
The service can include:
Collaborative review of stakeholders, legislative and other requirements, drivers, key result areas, critical processes
Gap analysis
Development of implementation project plan
Training of implementation team and employees
Systems development, integration and implementation
Internal audit process
Pre-certification audit
Assistance with certification
Next steps
Contact Us to discuss how we can assist you and to review examples of the service.
To see more details of this service including the process steps, please go to our Registered User area.
